This Shipping Policy describes how, where and when dibi buns ships orders placed on dibibuns.com. dibi buns is operated by Tom Kenny Mose Larsen, Nygade 9, 8850 Bjerringbro, Denmark.
We ship our full product range: the Classic Bao ($15), the Pastel Trio ($40) and the Steamer Family Pack ($145, 12 pieces). Shipping is free worldwide on all orders.
1. Destinations
We ship worldwide to all countries. If your country is not listed at checkout we cannot accept your order at this time.
2. Processing time
Orders are typically packed and handed to the carrier within 1–2 business days (Monday–Friday, excluding Danish public holidays). During launches, sales or holiday periods, processing may take up to 5 business days; we will communicate any delays by email.
3. Delivery estimates
- United States: 3–5 business days after dispatch.
- Canada and Mexico: 6–10 business days after dispatch.
- Spain: 7–14 business days after dispatch.
Estimates are provided by the carrier and are not guarantees. Actual delivery times may vary due to customs clearance, weather or carrier delays.
4. Shipping cost
Shipping is free worldwide on all orders, with no minimum purchase required.
5. Customs, duties and taxes
For shipments to Canada, Mexico and Spain, the recipient is responsible for any import duties, taxes (including VAT) and customs handling fees imposed by the destination country, unless these are explicitly collected at checkout. We declare orders accurately and cannot mark shipments as gifts or undervalue them. If a parcel is refused or returned because duties are unpaid, we will refund the product value minus the original outbound shipping cost and any return fees levied by the carrier.
6. Tracking
You will receive a shipping confirmation email with a tracking link once your order has dispatched. Tracking events typically appear within 24–48 hours.
7. Address accuracy
Please review your shipping address carefully before completing payment. We ship to the address provided at checkout. If you notice an error, contact us at hello@dibibuns.com within 1 hour of ordering and we will do our best to correct it before dispatch. We are not responsible for parcels lost or delayed because of an incorrect or incomplete address provided by the customer.
8. Lost or damaged packages
If your tracking shows no movement for more than 10 business days, or if your parcel arrives damaged, contact us within 14 days of the expected delivery date. We will open a claim with the carrier and either resend your order or issue a refund.
9. Risk of loss
Risk of loss and title pass to you when the package is delivered to the carrier. Until then dibi buns bears the risk. Damage during return shipping is the responsibility of the sender (see our Refund Policy).
10. Contact
Questions about shipping?
dibi buns — Tom Kenny Mose Larsen
Nygade 9, 8850 Bjerringbro, Denmark
Phone: +45 50 65 74 69
hello@dibibuns.com