We want you to love your dibi buns. This Refund Policy explains your rights to return, cancel and obtain a refund for products purchased from dibibuns.com, operated by Tom Kenny Mose Larsen, Nygade 9, 8850 Bjerringbro, Denmark.
1. 30-day happiness guarantee
In addition to your statutory rights, we offer a voluntary 30-day return window. You may return any unused item in its original condition within 30 calendar days of delivery for a full refund of the product price to your original payment method.
2. EU/EEA right of withdrawal (14 days)
If you are a consumer resident in the EU/EEA or the UK, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise the right of withdrawal you must inform us by an unambiguous statement (for example a letter sent by post or email to hello@dibibuns.com) before the 14-day period has expired. You may use the model withdrawal form below but it is not obligatory.
Effects of withdrawal: we will refund all payments received from you, including the standard outbound delivery cost (but not any extra cost resulting from your choice of a more expensive delivery method), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earliest. You must send back the goods without undue delay and in any event no later than 14 days after the day you informed us of your withdrawal. You bear the direct cost of returning the goods, except for damaged or incorrect items (see Section 4).
3. Condition of returned items
Items must be returned in their original, unused condition, with all original packaging and tags. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
4. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery with photos and your order number. We will arrange a free replacement or a full refund (including return shipping) at your choice. EU consumers retain the statutory two-year conformity guarantee under EU Directive 2019/771.
5. How to start a return
- Email hello@dibibuns.com with your order number and reason.
- We will reply within 2 business days with return instructions and the return address.
- Pack the items securely. Use a tracked shipping service; we are not responsible for items lost in return transit.
- Once we receive and inspect the return, we will issue your refund.
6. Refund processing
Refunds are issued to the original payment method via Stripe. Once we trigger the refund it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. You will receive an email confirmation when the refund is sent.
7. Non-returnable items
For hygiene reasons, items that have been opened and used cannot be returned unless defective. Gift cards, downloadable content and items marked "final sale" are non-refundable except where required by law.
8. Order cancellations before shipping
You may cancel an order at no cost any time before we hand it to the carrier by emailing hello@dibibuns.com. Once the order has shipped, the return process above applies.
9. Chargebacks
If you have a problem with your order, please contact us first — we resolve most issues within 48 hours. Initiating a chargeback without contacting us may delay your resolution and is governed by your card issuer's rules.
10. Model withdrawal form (EU)
To: Tom Kenny Mose Larsen (dibi buns), Nygade 9, 8850 Bjerringbro, Denmark — hello@dibibuns.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ________ ordered on ________ / received on ________. Name of consumer(s): ________ Address of consumer(s): ________ Signature (only if this form is notified on paper): ________ Date: ________.
11. Contact
dibi buns — Tom Kenny Mose Larsen
Nygade 9, 8850 Bjerringbro, Denmark
Phone: +45 50 65 74 69
hello@dibibuns.com